Terms of Service

What Forward2FA provides

Forward2FA assigns your workspace a dedicated US virtual phone number for recurring SMS verification on business accounts. Incoming texts are forwarded only to email destinations that have confirmed their address. The service does not provide outbound texting, voice calls, or emergency calling. The number is assigned for use with an active subscription. You do not own it.

Acceptable use and workspace security

Use Forward2FA only for accounts you own or are authorized to administer, and only where the provider permits this use. Do not use it to impersonate someone, create fraudulent or burner accounts, bypass another provider’s controls, or receive codes for accounts you are not authorized to access. Personal messaging and dating app verification is prohibited, including Telegram, WhatsApp, Discord, Signal, Tinder, and Hinge. We filter messages for prohibited uses and may block delivery or suspend access to address abuse, fraud, security threats, or nonpayment.

Keep workspace access and recipient inboxes secure. Add only people authorized to receive the codes, remove people who no longer need access, and do not share codes outside your authorized team. You are responsible for the workspace memberships and destinations you configure.

Compatibility and account recovery

Third-party services and carriers can block or delay messages to virtual or VoIP numbers at any time. Past delivery and entries in the compatibility directory do not guarantee future delivery. Before replacing an existing factor, test delivery with the third-party service. You agree to maintain a recovery method you can use independently of Forward2FA, such as emergency backup codes, a second factor, or a separate authorized administrator.

Remove your Forward2FA number from third-party accounts before your subscription ends. After service ends, forwarding stops, the destinations are removed, and the number is held out of circulation for at least 90 days before it may be reassigned. We cannot restore access to accounts controlled by other providers.

Subscriptions, cancellation, and refunds

The standard price is $19.99 USD per month for each number, plus any applicable taxes shown at checkout. There is no free trial. The checkout page shows the total and renewal terms before you pay. The subscription renews monthly until canceled. FastSpring is the merchant of record and handles payment, taxes, receipts, and refund processing for orders placed through its checkout. Its buyer terms apply to those transactions.

Cancel future renewals before the next billing date through the FastSpring account management link in your receipt. If you cannot access that link, contact support@forward2fa.com. Check the confirmation for the date service will end. Canceling a renewal does not by itself refund a charge already made. See the Refund Policy for the First-Code Compatibility Guarantee and how to request a review.

Service availability and liability

To the extent permitted by law, the service is provided as available, without an implied warranty of fitness for a particular purpose or of uninterrupted delivery. To the extent permitted by law, we are not liable for indirect or consequential losses, including lost profits or business interruption arising from a third-party account lockout. Our total liability for claims relating to the service is limited to the fees you paid for Forward2FA in the three months before the event giving rise to the claim.

These limits do not apply to liability that cannot lawfully be limited. Nothing in these terms excludes any non-waivable rights or remedies, including applicable consumer rights.

Updates and contact

We will post changes to these terms and give notice of material changes as required by law. For questions about the service or these terms, contact support@forward2fa.com. Our Privacy Policy explains how we handle personal information.