Refund Policy
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This policy describes refunds for Forward2FA subscriptions. FastSpring, our merchant of record, processes refunds for purchases made through its checkout.
First-Code Compatibility Guarantee
If an eligible business service will not send an SMS verification code to your new Forward2FA number, ask us for a refund within seven calendar days of the initial purchase. We will refund the full initial charge for the affected number if Forward2FA’s delivery records show that no incoming SMS has been successfully forwarded from that number to a verified email destination on your workspace.
Once a message has been successfully forwarded to any verified destination, the number no longer qualifies for the guarantee, even if a different service later rejects it. Blocked personal messaging and dating apps, including Telegram, WhatsApp, Discord, Signal, Tinder, and Hinge, are outside the guarantee. The guarantee does not cover renewal charges or changes of mind. We may separately consider a goodwill request from a verified business workspace testing multiple services.
How to request a refund
Email support@forward2fa.com from the billing email on your workspace. Include your FastSpring order reference, the affected Forward2FA number, the name and website of the business service you tested, and a short description of what happened. Never send passwords, verification codes, or full payment card details.
We review compatibility requests manually. If approved, we will arrange the refund through FastSpring. The time for the credit to appear depends on your payment provider. A refund for an affected number ends access to that number. Remove it from any third-party accounts first.
Stopping future charges
To prevent another charge, use the FastSpring account management link in your purchase receipt to cancel before your next billing date. A refund request does not itself cancel auto-renewal. If you cannot find or use the account link, contact support@forward2fa.com.
Other billing issues and legal rights
For duplicate charges, billing errors, or rights that apply under local law, contact support@forward2fa.com or FastSpring Buyer Support. The seven-day and no-delivery conditions apply to our voluntary compatibility guarantee. They do not limit mandatory rights to cancel, withdraw, or obtain a refund or another remedy under applicable law.